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Career Development Training

Topics list:

3.1 Advanced Writing Skills

This is a workshop for participants who already are good writers. The workshop will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date formats. Participants can also become more skilled at writing business cases, proposals, and reports, and learn a bit more about e-mail etiquette.

This workshop will help you learn how to:

Identify your writing challenges
Make your writing clear, concise, and correct
Improve sentence construction and paragraph development
Identify ways to make your writing simpler and easier to read
Use the readability index
Develop effective business letters for tough situations
Use proper e-mail etiquette
Develop an appropriate writing style and format for letters, business cases, and reports
Use standard ways of documenting materials

3.2 Building Self Esteem and Assertiveness Skills

Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be enormously painful.

This workshop will help you learn how to:

Grow in the conviction that you are competent and worthy of happiness
Make a positive first impression
Turn negative thoughts into positive thoughts
Make requests so that you get what you want
Find ways of connecting with people

3.3 Business Etiquette: Gaining That Extra Edge

Fear of embarrassment from doing or saying the wrong thing is one of the most common sources of stress in a business or professional setting.

Many people have had some awkward moments where they aren't sure which fork to use or which side plate is theirs, or they have had to make small talk with some VIP and been lost for words. However, what can be even more damaging to a person's career are those things they aren't aware of, the social gaffes they aren't even aware of making, such as e-mail and telephone etiquette.

This workshop will help you learn:

The elements of a good handshake
How to manage business cards
Professional telephone etiquette
Tips on remembering names
Ways to make a good first impression
The basics of dining etiquette
How to communicate properly and politely

3.4 Business Writing that Works

We all know what good writing is. It's the novel we can't put down, the poem we never forgot, and the speech that changed the way we look at the world. Good writing is the memo that gets action, the letter that says what a phone call can't.

In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged.

This workshop will help you learn how to:

Use the five C's of writing
Ensure your writing meets basic grammatical standards, including word agreement, sentence construction, proper spelling, and punctuation
Differentiate between the active and passive voice
Write business letters, reports, memos, and e-mails

3.5 Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this workshop is to help you understand the impact your communication skills have on other people, and how improving these skills can make it easier for you to get along in the workplace.

This workshop will also help you learn how to:

Identify common communication problems that may be holding you back
Develop skills in asking questions
Identify what your non-verbal messages are telling others
Develop skills in listening actively and empathetically
Enhance your ability to handle difficult situations
Deal with situations assertively

3.6 Conflict Resolution: Dealing with Difficult People

The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., organizational psychologist, management consultant with Bramson Gill Associates, and author of Coping with Difficult People.

Great advice for those who work by themselves at home; it's a doable option. But the vast majority of people can't avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent, or downright sleazy.

During this workshop, you will learn:

How their attitudes and actions impact others
New and effective techniques for dealing with difficult people
Coping strategies for dealing with difficult people and difficult situations
How to identify times when you have the right to walk away from a difficult situation
Techniques for managing and dealing with anger

3.7 Customer Service: Critical Elements of Customer Service

All of us serve customers, whether it's an external customer purchasing your product, or an internal customer like your supervisor. Being able to offer excellent customer service is a crucial component to anyone's career.

This workshop will help you learn how to:

Recognize that service delivery is an individual response value
Understand how an individual's behavior impacts the behavior of others
Develop more confidence and skill as a problem-solver
Communicate more assertively and effectively
Make customer service a team approach

3.8 Public Speaking: Presentation Survival School

A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this workshop, participants will master the skills that will make you a better speaker and presenter.

This workshop will help you learn how to:

Gain rapport with your audience
Reduce nervousness and fear
Recognize how visual aids can create impact and attention
Create a professional presence
Prepare and organize information in different ways

3.9 Public Speaking: Speaking Under Pressure

Speaking under pressure, or thinking on your feet, is based on being able to quickly organize your thoughts and ideas, and then being able to convey them meaningfully to your audience to modify their attitudes or behavior. It applies to formal speeches as well as everyday business situations. This course is aimed at teaching participants some new techniques which will give them the persuasive edge when they are making a presentation, fielding difficult questions, or presenting complex information.

Specific learning objectives include:

Quick and easy preparation methods ' whether you have one minute or one week to prepare.
What you can do to prepare for questions before you know what those questions will be.
How you can overcome the nerves that you may have when speaking in front of a group, particularly if the group is not sympathetic to what you have to say.
Presentation techniques that establish your credibility and get people on your side.

3.10 Skills for the Administrative Assistant

We all want some measure of success in life. However, our work should not be a burden to us, and our offices shouldn't be battlefields. We are human beings working with other human beings, so this workshop is about working to the best of your abilities, and encouraging the best in those who work with you or for you.

This workshop will help you:

Understand the importance of professional presence on the job.
Learn how to self-manage to become more effective and efficient.
Improve your communications skills, including listening, questioning, and being more assertive.
Increase their effectiveness in recognizing and managing conflict, and dealing with difficult people.

3.11 Speak Easy: Conquering Your Fear of Speaking in Public

Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations?

If so, this workshop is just for you!

It's aimed at anybody who wants to improve their speaking skills in informal situations. We'll give participants the confidence and the skills to interact with others, to speak in informal situations, and to present in front of small groups.

Specific learning objectives include:

Enhance the ability to speak one-on-one with others.
Begin to feel more confident speaking socially or small groups such as meetings.
Practice developing these skills in a safe and supportive setting.

3.12 The Minute-Taker's Workshop

If people can't remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? This workshop will enable participants to understand their role as a minute taker and the best techniques for producing minutes that include all the essential information needed.

Specific learning objectives include:

Recognize the importance of minute-taking.
Develop key minute-taking skills, including listening skills, critical thinking, and organization.
Be able to remedy many of the complaints that beset minute-takers.
Be able to write minutes that are suitable for formal meetings, semi-formal meetings, and action minutes.
Be an efficient minute-taker in any type of meeting.
Be able to prepare and maintain a minute book.

3.13 Time Management: Get Organized for Peak Performance

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. In this workshop, you will learn how to make the most of your time by getting a grip on your office space, organizing your workflow, learning how to use your planner effectively, and delegating some of your work to other people.

Specific learning objectives include:

Better organize yourself and your workspace for peak efficiency.
Understand the importance of, and the most useful techniques for, setting and achieving goals.
Identify the right things to be doing and develop plans for doing them.
Learn what to delegate and how to delegate well.
Take control of things that can derail workplace productivity.

3.14 Writing Reports and Proposals

Many people are defeated by the attitude that writing is an awesome task. These people do not trust themselves with the language. They go to the files to see what has been done in the past. To overcome their insecurity, they try to write to impress. They hunt for big words to sound like an authority on the subject. They pad their reports to indicate thoroughness. That is not the path to confident, effective writing. This two-day workshop will help you teach participants the habits of good writing.

Workshop objectives include:

Learn the value of good written communications.
Develop paragraphs that introduce, connect, develop, and conclude some part of an idea.
Prepare reports and proposals that inform, persuade, and provide information.
Learn how to proofread your work so you are confident it is clear, concise, complete, and correct.
Provide an opportunity to apply these skills in real work applications.

3.15 Working Smarter: Using Technology to your Advantage

Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another.

We've all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets.

This course will help you learn how to make the most of technology, including how to:

Make your workplace a technology-friendly place
Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
Communicate better with the IT department
Make the best software and training choices
Set an IT budget
Set expectations and responsibilities for security and privacy
Keep your employees safe and healthy
Develop and implement a system usage policy
Implement policies for dealing with company property
Decide whether or not employees should telecommute
Make telecommuting work
Deal with workplace rage
Address technological issues

3.16 Getting Your Job Search Started

While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. This workshop will help you learn how to determine what their skill set is made up of, the kind of work that is important and realistic to include in their search, and how to get started.

You will:

Assess your skills, values, and beliefs about work and looking for opportunities.
Develop an understanding for the types of work available to you and where to find more information.
Recognize the differences and benefits available through career coaches, counselors, and mentors.
Learn different approaches to job searching, such as networking and tapping into the job market.

3.17 Creating a Dynamite Job Portfolio

The job market continues to change, as does the way we look for work. This course will examine the value of presenting yourself as a complete package by using a resume as an introduction to an employer, backed up by a portfolio presented at an interview. In order to make the most of this course, you need to have recently completed the Getting Your Job Search Started workshop, or have identified target positions as well as completed a full skill assessment and goal setting exercise.

This workshop will help you learn:

How to describe themselves in descriptive language
What the essential elements of cover letters and resumes are
All about the need for pre-employment testing, and what to expect in your target market
How to design a personalized portfolio
How to develop a plan that moves you to a new job within 60 days

3.18 Mastering the Interview

Going to an interview is one of the key elements of the job search process, and as with any skill, we get better at it with preparation and practice. In this workshop, you will explore how to prepare for an interview, what kinds of questions to expect, and the questions they should think about asking. You will also be ready for invitations to second interviews, testing, shadowing, and learn how to follow up on your interview sessions.

Specific learning objectives include:

Understand the different types of interview questions and how to prepare to answer them
Learn the most effective ways to prepare for an interview, including how to present yourself professionally
Develop expertise at expressing yourself effectively
Know how to ask for feedback following an interview