Human Resources Training
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don't have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don't.
The co-worker who can productively confront his teammate about his negative attitude increases his team's chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome.
This workshop is to help give you that edge by helping learn how to:
There is no denying that change is often difficult and stressful. However, being able to cope with change well is a key tool for success.
This workshop will help you to deal with change better by teaching them how to:
Performance reviews are an essential component of employee development. Someone once said, 'If you always do what you've always done, you'll always get what you've always got.' And, remember what the German philosopher Goethe said: 'Treat people as if they were what they ought to be and you help them become what they are capable of being.'
Setting goals and objectives to aim for will give supervisors and employees a unified focus and targets to aim for. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop.
This workshop will help you learn all these activities, including:
All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict.
That's the first thing to learn about conflict. It isn't wrong or bad; it's just part of being a person in contact with other people. The only people who don't experience conflict are hermits.
During this workshop, you will learn some other things about conflict, including:
In the customer service industry, being able to coach employees towards providing excellent customer service is crucial. In order to be successful, customer service managers must have a wide variety of skills, including motivational techniques, communication skills, and leadership skills.
This workshop will help you learn some of these skills, including how to:
Hiring smart is hard to do. So many factors come into play! And, in order for hiring to pay off, there must be other elements in the recruitment process.
This course will help you learn ways to make better hiring decisions, including how to:
A thoughtful new employee orientation program, coupled with an employee handbook that communicates workplace policies, can reduce turnover and save your organization thousands of dollars. Whether your company has two employees or a thousand employees, don't leave employee retention to chance. Give them what they need to feel welcome, know why they were hired, and know how to do the job. This workshop will help you teach participants how to build an effective orientation program.
Learning objectives for participants include:
Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This workshop will help you teach participants some ways of achieving those tasks, including:
Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? You've no doubt looked at solutions to problems and said, 'I should have thought of that.' But you didn't. The answer is not just creativity, although that certainly helps. Rather, the power to find these creative solutions lies in our ability to search for and find facts that relate to the situation, and put them together in ways that work. As an individual, facts and knowledge can only go so far. By tapping into the knowledge of others (staff, colleagues, family, or friends), anyone can expand the range of solutions available. This workshop will help you learn how to do just that.
Workshop topics include ways to:
Today's workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.
Specific learning objectives include
This workshop will help you learn:
Have you ever been in a workplace situation where a supervisor has made a decision that you didn't agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure.
This course will help you learn:
Change is a hallmark of today's business world. In particular, our workforce is constantly changing ' people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place.
This workshop will help you learn: