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Supervisor & Leadership Training

Topics List:

2.1 Budgets and Managing Money

For managers in today's business world, it's essential to have a working knowledge of finance. We all play a role in our organization's financial health, whether we realize it or not. If an employee doesn't have training or a background in finances, they may be at a disadvantage as they sit around the management table. Understanding the cycle of finance will help you figure out where they fit into their company's financial structure, and how to keep your department out of the red.

This workshop will help you learn:

The basics of accounting and finance
How identify their role in finances
How to look at financial reports, including a profit and loss statement, an income statement, and a financial statement
Ways to track business expenses
How to develop a good budget
Things to think about when deciding what accounting method to use
Simple ways to manage money to generate a profit
Ways to compare investment opportunities
What to do when finances affect people
About the ISO9000 series
Decision-making skills

2.2 Business Leadership: Becoming Management Material

At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization.

This workshop will help you start on the road to great leadership by learning how to:

Master Peter Senge's five disciplines
Add Kouzes and Posner's five practices to your life
Build trust with your employees
Develop key management skills, including change management, time management, critical thinking, delegation, problem solving, presentation strategies, communications, strategic planning, and feedback techniques
Use Robert Cialdini's six influence strategies to your advantage

2.3 Coaching: A Leadership Skill

Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees.

This workshop will help you learn how to:

Use coaching to develop your team
Develop the coaching skills that help improve individual performance
Demonstrate the behaviors and practices of an effective coach
Recognize employees' strengths and give them the feedback they need to succeed
Identify employee problems and ways you can help to correct them

2.4 Delegation: The Art of Delegating Effectively

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. This workshop will explore many of the facets of delegation, including when to delegate and who to delegate to. We will also go through the delegation process step by step to see where the pitfalls lie and what we can do about getting around them.

This course will help you learn how to:

Clearly identify how delegation fits into your job and how it can make them more successful.
Identify different ways of delegating tasks.
Use an eight-step process for effective delegation.
Give better instructions for better delegation results.
Ask better questions and listen more effectively.
Recognize common delegation pitfalls and how to avoid them.
Test your delegation skills.

2.5 Human Resources Training: HR for the Non HR Manager

In today's fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for discipline.

This workshop will help you learn some human resource concepts, including:

The latest trends in the human resource field and the changing role of the human resource professional
How to write job specifications and identify core competencies
Methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques
How to get employees off to a good start
How to deal with compensation and benefits
How to maintain healthy employee relations
How to make performance appraisals a cooperative process

2.6 Inventory Management: The Nuts & Bolts

No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. Like many other things that depend on human interpretation, 'control' means different things to different individuals.

This is a workshop for the warehouse or stockroom manager, the person in charge of what comes in and goes out of the company. You want a smooth and cost-effective operation, with enough products on hand to satisfy needs without stockpiling too much.

By the end of this workshop, you will be able to:

Understand terms that are frequently used in warehouse management
Identify the goals and objectives of inventory management, and measure their process against these goals
Calculate safety stock, reorder points, and order quantities
Evaluate inventory management systems
Identify the parts of the inventory cycle
Better maintain inventory accuracy

2.7 Marketing and Sales

A small marketing budget doesn't mean you can't meet your goals and business objectives ' you just have to be more creative in your marketing tactics. This one-day workshop will show participants how to get maximum exposure at minimum cost. By the end of the day, you will:

Recognize what is meant by the term 'marketing.'
Discover how to use low-cost publicity to get your name known.
Know how to develop a marketing plan and a marketing campaign.
Use time rather than money to market your company effectively.
Understand how to perform a SWOT analysis.

2.8 Meeting Management: The Art of Making Meetings Work

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.

By the end of the day, you will:

Understand the value of meetings as a management tool.
Recognize the critical planning step that makes meeting time more effective.
Identify process tools that can help create an open and safe forum for discussion.
Develop and practice techniques for handling counterproductive behavior.

2.9 Motivation Training: Motivating Your Workforce

It's no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

This workshop will help you learn:

What motivation is
Common motivational theories and how to apply them
About the carrot, the whip, and the plant
How fear and desire affect employee motivation
Ways to create a motivational climate and design a motivating job

2.10 Negotiating for Results

People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.

Negotiating is a fundamental fact of life at any level. This workshop will help you give participants confidence when negotiating with both internal and external clients. This interactive workshop also includes techniques to promote effective communications and to turn face-to-face confrontation into side-by-side problem solving.

This workshop will help you learn:

The benefits of good negotiation skills.
The importance of preparing for the negotiation process, regardless of the circumstances.
Various negotiation styles and their advantages and disadvantages.
Strategies for dealing with tough or unfair tactics.
How to develop alternatives and recognize options.
Basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

2.11 Project Management Training: Understanding Project Management

Project management isn't just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This workshop is not intended to take participants from a supervisory or administrative position to that of a project manager. However, these three days will familiarize participants with the most common terms and the most current thinking about projects.

This workshop will help you learn:

What is meant by a project.
What steps must be taken to complete projects on time and on budget.
How to sell ideas and make presentations.
Simple techniques and tools for planning and tracking any project.
Methods for keeping your team focused and motivated.

2.12 The ABCs of Supervising Others

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority.

This workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn't easy, but it doesn't have to lead to discouragement.

Specific objectives of this workshop include:

Clarify roles and responsibilities of the new job.
Adjust to the new role with confidence and an assurance you can handle the position.
Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees.
Develop a technique for giving employees instructions that are clear and understood.
Identify techniques to deal with employee challenges, such as hostility, complaints, and laziness.
Understand the importance of developing good relationships with employees and peers.

2.13 Team Building: Developing High Performance Teams

The difference between a high-performance team and an average team is enormous. Average teams often struggle just to get through a meeting or to get a policy drafted. High performance teams work well together to maximize energy, resources, and creativity, resulting in amazing things.

This workshop will help you learn how to build a high performance team, including how to:

Identify different types of teams
Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
Promote trust and rapport by exploring your team player style and how it impacts group dynamics
Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team
Develop strategies for dealing with team conflict and common situations
Use action planning and analysis tools to help your team perform better

2.14 The Professional Supervisor

With a host of new challenges and responsibilities to tackle, new supervisors need training like never before. Learning how to supervise new employees on a trial and error basis can lead to discouragement. This workshop will help you learn how to overcome many of the problems a new supervisor may encounter.

Specific learning objectives include:

Clarify the scope and nature of a supervisory position.
Learn some ways to deal with the challenges of the role.
Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
Learn key techniques to help you plan and prioritize effectively.
Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
Develop strategies for motivating your team, giving feedback, and resolving conflict.

2.15 Project Management Fundamentals

Most people have had a project assigned to them at some point in their career with little or no training on project management. With just a little bit of project management knowledge, getting a project done on time and on budget can be a lot easier.

This workshop is not intended to take a person from a supervisory or administrative position to that of a project manager. However, today's topics will familiarize participants with the most common terms and the most current thinking about projects.

In particular, this workshop will help you learn how to:

Define the terms project and project management
Identify benefits of projects
Identify the phases of a project's life cycle
Sell ideas and make presentations
Prioritize projects
Begin conceptualizing their project, including goals and vision statements
Use a target chart and other planning tools
Complete a Statement of Work

2.16 Intermediate Project Management

Project management isn't just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of their job, people are often expected to take on extra assignments - and to get that additional job done well, done under budget, and done on time.

This workshop will help you learn ways to accomplish that, including how to:

Identify your project's tasks and resources
Order tasks using the Work Breakdown Structure
Schedule tasks effectively
Use basic planning tools such as a Gantt chart, PERT diagram, and network diagram
Prepare a project budget
Modify the project budget and schedule to meet targets
Identify and manage risks
Prepare a final project plan
Execute and terminate a project
Develop and manage a change control process

2.17 Advanced Project Management

It's easy to forget the 'manager' part of the 'project manager' title amongst all the activity during a project. However, it is crucial that project managers hone their management skills as they are a key part of success. There are also some advanced project management techniques that project managers can master to help bring their projects to the next level.

This course will help you learn some of those staff and project management skills, including:

How to choose the project team, or make the best of an assigned team
Techniques for keeping a project team on track
How to develop a project communication plan
How to communicate with sponsors and executives