6.1 Diversity Training: Celebrating Diversity in the Workplace

In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. The challenge becomes: how can we make these diverse individuals work as a team? We all know what happens to organizations that don't have effective teamwork: they fail. Failing to embracing diversity can also have serious legal costs for corporations. This course will help you learn how to address diversity challenges, including how to:

• Understand what diversity and its related terms mean
• Be aware of how aware they are of diversity and where they can improve
• Understand how changes in the world can affect you and your view
• Identify their stereotypes
• Know what terms are politically correct and which are not, and why
• Use the four cornerstones of diversity
• Identify the pitfalls relating to diversity and how to avoid them
• Use a technique for dealing with inappropriate behavior
• A management style to encourage diversity
• Act if you or one of your employees feels discriminated against

  6.2 Business Ethics for the Office

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.

This workshop will not provide participants with an easy way to solve every ethical decision they will ever have to make. It will, however, help them define their ethical framework to make solving those ethical dilemmas easier.

This workshop will also help you learn how to:

• Understand the difference between ethics and morals
• Understand the value of ethics
• Identify some of their values and moral principles
• Use philosophical approaches to ethical decisions
• Improve ethics in their office
• Start developing an office code of ethics
• Avoid ethical dilemmas
• Use tools to help them make better decisions
• Deal with common ethical dilemmas

  6.3 Workplace Violence: How to Manage Anger and Violence in the Workplace

Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this workshop takes a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur.

This course will help learn how to:

• Understand what workplace violence is
• Identify some warning signs of violence
• Understand the cycle of anger
• Understand Albert Bandura's behavior wheel and how it applies to anger
• Use a seven-step process for managing your anger and others' anger
• Have better communication and problem solving skills, which will reduce frustration and anger
• Develop some other ways of managing anger, including coping thoughts and relaxation techniques
• Use the nine components of an organizational approach to managing anger, including risk assessment processes
• Act if a violent incident occurs in the workplace, on both an individual and organizational level

  6.4 Workplace Harassment: What It is And What To Do About It

In 2003, the United States Merit Protection Board estimated that harassment cost the U.S. government approximately $164,000,000 (that's 164 million dollars!) a year. No wonder companies are working to be more proactive in preventing harassment.

But how do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do?

This workshop will help you know the answers to these questions, including how to:

• Understand what is acceptable behavior in the workplace and what is not, and why
• Understand the benefits of harassment training
• Define the various types of harassment, including sexual harassment
• Help their organization create a harassment policy
• Prevent harassment
• Protect themselves from harassment
• Act if they are harassed or accused of harassment
• Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
• Identify situations where mediation is appropriate, and understand how mediation works in those situations
• Identify appropriate solutions for a harassment incident
• Act if a complaint is false
• Help their workplace return to normal after a harassment incident

  6.5 Safety in the Workplace

Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where safety is valued as an integral part of the business' operation, not only saves the business time and money, it also builds a committed, loyal, healthy workforce.

This workshop will help you learn how to:

• Understand the difference between a safety program and a safety culture
• Identify resources to help them understand the regulations in your area
• Launch a safety committee
• Identify hazards and reduce them
• Implement hiring measures that can improve safety
• Begin creating a safety training program
• Identify groups particularly at risk for injury and how to protect them
• Help their organization write, implement, and review a safety plan
• Respond to incidents and near misses
• Perform basic accident investigation and documentation

  6.6 Generation Gap: Closing the Generation Gap in the Workplace

There are currently five generations in the workforce, and employers faced with mass retirements of baby boomers are looking for ways to prepare for the changes that will result. This workshop examines the history and reality of the generation gap as an issue.

Whether defining the actual limits of each generation is really important, or the merits of people within the context of employment, is the bigger issue that is explored. Understanding others helps us to understand ourselves and to manage the people that we work with. Problems, solutions, and strategies are explored to help overcome issues of the generation gap.

Specific learning objectives include:

• Develop understanding of where the generation gap issue surfaces, and the impact it has on the modern workforce
• Understand and apply language that is specific to each generation currently in the workplace
• Explore organization strategies that overcome gap issues
• Evaluate the need and effectiveness of recruiting, retention and succession plans in context of the generation gap