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Organization and Leadership Development

Bullet Proof Manager
You complete hundreds – even thousands – of hours of education to become a doctor, an accountant and in some countries even to drive a truck. How does the world prepare talented professionals (your most valuable people) for the critical role of leading people? To address this vital learning need, Crestcom sought the input and experience of thousands of business executives in more than 50 countries to create the highly acclaimed Bullet Proof Manager course. Critical skill areas addressed in the Bullet Proof Manager Curriculum include: Ability to motivate others Communication Customer service Performance management Planning and goal setting Recruiting, hiring and retention Coaching and mentoring Stress management Negotiation Change management Participants can join the training at any time and attend one monthly session for 12 consecutive months. Each session lasts approximately four hours and concentrates on two management or leadership skills. At the completion of the training, participating managers will have spent 48 hours in a structured learning environment, exchanging ideas with managers from different fields, backgrounds and experiences.
Trainers to the World
January How to Exceed Customer Expectations     Featuring Lisa Ford Recognition: The Key to Higher Performance Featuring John Hersey
February How to be a Transformational Leader Featuring Nido Qubein   How to Become a Stress Buster Featuring Amanda Gore
March Negotiating to Win Featuring Dr. Jim Hennig The Listening Advantage Featuring Dr. Terry Paulson
April How to Tap the Creativity of your Management Team Featuring Bob Johnson Projecting a More Positive Self-Image Featuring George Walther
May How to Hire, Train and Reward Employees Featuring Lisa Ford Creating Leaders Through Mentoring Featuring John Hersey
June Developing a Time Investment Strategy Featuring Dr. Terry Paulson Increasing Productivity Through Motivated People Featuring Jim Cathcart
July Using Strategic Thinking to Improve Strategic Planning Featuring Marcia Steele  How to Develop and Maintain Rapport Featuring George Walther
August Seven Steps to Effective Delegation Featuring Bob Johnson Motivating Through Positive Communication Featuring Amanda Gore
September How to Deal with Difficult Customers Featuring Lisa Ford  Leaders Make Change Work Featuring Dr. Terry Paulson
October How to Connect: Communicate at a Higher Level Featuring Nido Qubein How to Help Employees be their Best Featuring John Hersey
November The 70-Minute Hour Featuring Dr. Jim Hennig Effective Telephone Communication Featuring George Walther
December Effective Planning: A Seven-Step Formula Featuring Bob Johnson Dealing With Difficult People Featuring Dr. Terry Paulson